FAQ

Last updated: June 26, 2026

Frequently Asked Questions

Who is Healthly Supply?

Healthly Supply is an online store serving customers throughout the United States. We offer a curated selection of dietary supplements and wellness-related products.

Where are you based?

Healthly Supply is operated by TRICOTAGE DES VOSGES SA, a company registered in France.

Our United States fulfillment and return address is:

522 N Central Ave #831
Phoenix, AZ 85004
United States

Do you have a physical store or showroom?

No. Healthly Supply operates exclusively online. Personal pickup is not available.

How can I reach your customer support?

You can reach us by email or phone:

Email: info@healthly-supply.com
Phone: +44 20 7379 9449

We aim to respond to inquiries within 1–2 business days.

Do you ship outside the United States?

No. We deliver exclusively to customers within the United States.

What payment methods do you accept?

We accept the following payment methods at checkout where available:

• Visa
• PayPal
• Mastercard
• Klarna
• Apple Pay
• American Express

Is my payment information secure?

Payment transactions are processed by established payment service providers. We do not store your full payment details on our systems.

How long does delivery take?

Orders are usually processed within 1–2 business days. After processing, delivery usually takes 4–7 business days. The total estimated delivery time is 5–9 business days.

How much does shipping cost?

Shipping is free of charge for all orders. No minimum order value is required.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation by email. Where available, this will include tracking information.

Can I change or cancel my order?

If your order has not yet been processed or shipped, cancellation may still be possible. Please contact us as soon as possible at info@healthly-supply.com or by phone at +44 20 7379 9449.

What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unopened, unused, sealed where applicable, and in their original condition.

Please contact us before sending anything back. For full details, please refer to our Return and Refund Policy.

Can opened supplements be returned?

No. Opened or partially used supplements and health products cannot be returned for hygiene and safety reasons.

Are your supplements medicines?

No. Our products are dietary supplements and are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.

Should I consult a healthcare professional before using supplements?

Yes. Please consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have a pre-existing medical condition.

Are your products suitable for vegetarians or vegans?

Product-specific information regarding ingredients, allergens, and dietary suitability is listed on each individual product page. Please review the product details carefully before purchasing.

How should I store my supplements?

Storage recommendations vary by product. Please follow the instructions on the product label. In general, supplements should be stored in a cool, dry place away from direct sunlight and out of reach of children.

I received a damaged or incorrect item. What should I do?

Please inspect your order upon delivery. If something is damaged, defective, or not what you ordered, contact us as soon as possible at info@healthly-supply.com or by phone at +44 20 7379 9449 and include clear photos where possible.

We will review the issue and provide a suitable solution.

Do you offer gift cards?

Please check our shop for current availability of gift cards.