Privacy policy

Last updated: June 26, 2026

Privacy Policy

This Privacy Policy applies to the online shop Healthly Supply, operated by TRICOTAGE DES VOSGES SA.

1) Responsible Party

The responsible party for data processing is:

TRICOTAGE DES VOSGES SA
2, rue du Jumelage
88120 Vagney
France

Registered with the Commercial Register (RCS) of Épinal under number B398356246.

Email: info@healthly-supply.com
Phone: +44 20 7379 9449
Website: https://healthly-supply.com

2) What Data We Process

We process personal data particularly when you visit our website, contact us, or place an order.

This may include:

Name
Billing and shipping address
Email address
Phone number, if provided
Order data and order history
Payment status and transaction-related information
Shipping data and shipment information
Communication content
Technical data such as IP address, browser type, device data, language settings, and date/time of access

3) Purposes of Processing

We process personal data particularly for the following purposes:

Providing and operating our online shop
Processing and fulfilling orders
Communication with customers
Payment processing
Shipping and delivery
Fraud prevention
Security and stability of our systems
Fulfilling legal retention and evidentiary obligations
Google Ads measurement and advertising, where legally permissible or based on consent where required

4) Legal Basis under GDPR

Where the General Data Protection Regulation applies, processing is based in particular on:

Art. 6(1)(b) GDPR for pre-contractual measures and contract performance
Art. 6(1)(c) GDPR for compliance with legal obligations
Art. 6(1)(f) GDPR based on legitimate interests, especially in secure, efficient, and customer-friendly shop operation
Art. 6(1)(a) GDPR where consent has been given

5) Hosting and Shop System

Our online shop is operated through technical service providers and e-commerce platforms.

This may include Shopify and related technical service providers used for shop operation, hosting, checkout, order processing, analytics, security, and customer communication.

6) Payment Processing

For payment processing, the required data is transmitted to the payment service providers offered during checkout.

We may offer the following payment methods:

Visa
PayPal
Mastercard
Klarna
Apple Pay
American Express

Each payment provider processes payment data according to its own privacy policy.

7) Shipping

For delivery of your order, we transmit the data required for shipping to fulfillment and shipping service providers.

This may include:

Name
Shipping address
Email address or phone number, if required for shipping updates
Order and shipment information

Shipping providers may include UPS, USPS, FedEx, DHL, local delivery partners, or other carriers depending on the shipment.

8) Contact

If you contact us by email, phone, or otherwise, we process your information to handle your request and any follow-up questions.

9) Server Log Files

When visiting our website, technically necessary information is automatically collected.

This may include:

IP address
Date and time of access
Browser type
Operating system
Referrer URL
Pages accessed

This processing serves the technical provision, stability, and security of the website.

10) Cookies and Similar Technologies

We use technically necessary cookies and similar technologies where required for the operation of our online shop.

If Google Ads cookies, conversion tracking, or similar advertising technologies are used, this is done only in accordance with applicable legal requirements and, where required, based on your consent.

11) Google Ads

We may use Google Ads for advertising, conversion measurement, and campaign performance analysis.

Google Ads may process technical information such as device data, browser data, IP address, cookie identifiers, interaction data, and conversion events, depending on your settings and applicable consent requirements.

We do not use Meta Ads, TikTok Ads, Pinterest Ads, or other advertising platforms for marketing in this shop.

12) Data Recipients

Personal data is shared only where necessary for the stated purposes.

Recipients may include:

Hosting and shop system providers
Payment service providers
Fulfillment and shipping service providers
IT and support service providers
Google Ads, where used for advertising and measurement
Authorities or other bodies where legally required

13) International Data Transfers

In connection with operating our online shop and serving customers in the United States, personal data may be transferred to countries outside the European Union or European Economic Area, including the United States.

Where required, such transfers take place in accordance with applicable legal requirements.

14) Storage Duration

We store personal data only as long as necessary for the respective purposes or as required by legal retention obligations.

After that, the data is deleted or anonymized where legally permissible.

15) Your Rights under GDPR

Where applicable, you have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object to certain processing
Right to withdraw consent at any time with effect for the future

You also have the right to lodge a complaint with a competent data protection supervisory authority.

16) United States Privacy Rights

Depending on your state of residence and applicable law, you may have additional privacy rights.

These may include the right to request access to personal data, deletion of personal data, correction of inaccurate data, information about categories of data collected, and information about certain disclosures to third parties.

To exercise privacy rights, please contact us at:

Email: info@healthly-supply.com
Phone: +44 20 7379 9449

We do not knowingly sell personal information in the ordinary meaning of the term.