Refund policy

Last updated: June 26, 2026

Return and Refund Policy

This Return and Refund Policy applies to orders placed through Healthly Supply, operated by TRICOTAGE DES VOSGES SA.

30-Day Return Policy

Customers may return eligible items within 30 days of delivery.

To qualify for a return, the item must be unopened, unused, complete, sealed where applicable, and in its original condition.

Supplements and health products can only be returned if unopened, unused, and sealed.

Return Request

Returns must be requested by email before any goods are sent back.

Please contact us at:

Email: info@healthly-supply.com
Phone: +44 20 7379 9449

Please include the following information:

Order number
Full name
Item or items to be returned
Reason for return, if available
Photos, if the item is damaged, defective, or incorrect

After your request has been reviewed, you will receive return instructions by email.

Please do not send back any goods without prior return instructions.

Return Address

Approved returns must be sent to:

Healthly Supply Returns
522 N Central Ave #831
Phoenix, AZ 85004
United States

Return Shipping Costs

For standard returns, the customer bears the return shipping costs.

If the item is defective, damaged, or incorrectly delivered, we will bear the reasonable return shipping costs or provide another suitable solution.

Condition of Return

Please package the goods securely to prevent transport damage during the return shipment.

If available, include the delivery slip. If no delivery slip is available, a note with your order number and full name is sufficient.

Refunds

After receipt and inspection of the returned goods, refunds are generally processed within 14 days.

Refunds are generally issued using the original payment method unless otherwise agreed.

We may refuse or reduce a refund where legally permissible if the returned goods are damaged, opened, used, incomplete, missing parts, or not in eligible return condition.

Non-Returnable Items

Excluded from return where legally permissible are in particular:

Opened or partially used supplements and health products
Products with a broken or removed hygiene or safety seal
Personalized or custom-made items
Gift cards, if offered
Items not in original condition due to reasons not caused by us

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item is damaged, defective, or incorrectly delivered, please contact us as soon as possible by email and attach clear photos where possible.

We will review the issue and provide a suitable solution, such as replacement, refund, or return instructions.

Exchange

A direct exchange is not possible.

If you would like a different item or variant, please place a new order and request a return for the original item first.

Cancellation Before Shipping

Cancellation may be possible only if your order has not yet been processed or shipped.

Please contact us as soon as possible at: