Terms of service

Last updated: June 26, 2026

Terms of Service

1) Scope

These Terms of Service apply to all orders placed through our online shop at healthly-supply.com.

This online shop is exclusively intended for customers in the United States.

2) Contracting Party

The contracting party is:

TRICOTAGE DES VOSGES SA
2, rue du Jumelage
88120 Vagney
France

Registered with the Commercial Register (RCS) of Épinal under number B398356246.

Email: info@healthly-supply.com
Phone: +44 20 7379 9449

3) Offer and Contract Conclusion

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

By completing the order process, you submit a binding offer to purchase the items in your shopping cart.

The contract is concluded only when we confirm your order by email or ship the goods.

4) Prices and Payment

All prices are displayed in US Dollars (USD).

Applicable sales tax may be calculated and shown at checkout depending on your shipping address and applicable law.

We accept the following payment methods where available:

Visa
PayPal
Mastercard
Klarna
Apple Pay
American Express

Payment is due at the time of order.

5) Delivery

We deliver exclusively to customers in the United States.

Orders are usually processed within 1–2 business days.

Delivery usually takes 4–7 business days after processing.

Shipping is free of charge for all orders.

If an ordered item is unexpectedly unavailable, we will inform you without undue delay.

6) Product Information

We make reasonable efforts to display product information, prices, images, and availability accurately.

Minor differences in packaging, design, or product presentation may occur.

7) Dietary Supplements and Health Disclaimer

Our products are dietary supplements and are not medicines.

The products are not intended to diagnose, treat, cure, or prevent any disease.

Please consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have a pre-existing medical condition.

Keep all products out of reach of children.

Use products only according to the instructions and warnings provided by the manufacturer.

8) Returns

Customers may return eligible items within 30 days of delivery in accordance with our Return and Refund Policy.

Returns must be requested by email before any goods are sent back.

For standard returns, the customer bears the return shipping costs.

9) Cancellation

Cancellation is only possible if the order has not yet been processed or shipped.

Please contact us as soon as possible at info@healthly-supply.com or by phone at +44 20 7379 9449.

10) Warranty and Defective Products

If a product is damaged, defective, or incorrectly delivered, please contact us by email as soon as possible.

Please include your order number and clear photos where possible.

We will review the issue and provide a suitable solution where legally required or appropriate.

11) Liability

We are liable without limitation for intent, gross negligence, and culpable injury to life, body, or health.

In cases of slight negligence, liability is limited to foreseeable damages typical for the contract where legally permissible.

Mandatory statutory liability provisions remain unaffected.

12) Force Majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control, including natural events, governmental measures, strikes, war, unrest, pandemics, carrier disruptions, or major disruptions in transport or telecommunications networks.